Refund Policy

This Refund Policy outlines how Nexvara Technologies handles refund and cancellation requests for our software development and consulting services.

1. Milestone‑Based Projects

For fixed‑scope projects billed by milestone, payments made for completed and approved milestones are non‑refundable. If a project is cancelled before a milestone is completed, any advance payment for that milestone will be refunded on a pro‑rata basis for work not yet performed.

2. Dedicated Team / Monthly Engagements

Monthly retainer fees for dedicated teams are billed in advance and are non‑refundable once the billing cycle has started, as resources are reserved and allocated at the start of each cycle. Cancellations require 30 days' written notice.

3. Hourly (Time & Materials) Engagements

Clients are billed only for hours actually worked. Unused pre‑paid hour blocks, if applicable, are refundable minus any hours already consumed.

4. Discovery & Consulting Fees

Fees paid for discovery workshops, audits or consulting sessions are non‑refundable once the session has been delivered.

5. How to Request a Refund

To request a refund, contact your project manager or email billing@nexvara.com with your project details and reason for the request. Approved refunds are processed within 10–15 business days to the original payment method.

6. Exceptions

Refund terms may be superseded by specific conditions outlined in an individual signed contract or Statement of Work, which will take precedence over this general policy.